Professional Summary
Experienced medical receptionist with proven expertise in patient scheduling, insurance verification, and front desk operations at The Orthopedic Specialty Hospital. Eager to bring my warm, professional demeanor and strong organizational skills to a dental practice environment. Offering excellent multitasking abilities, attention to detail, and a genuine commitment to creating positive patient experiences in busy healthcare settings.
Relevant Skills
Dental/Medical Office Operations
- Patient greeting and check-in procedures
- Efficient appointment scheduling and coordination
- Insurance verification and payment collection
- Multi-line phone systems management
- Patient paperwork processing and record maintenance
Administrative & Technical Skills
- Strong attention to detail and accuracy
- Excellent multitasking in busy environments
- Computer proficiency and scheduling software
- Quick learner with new systems and procedures
- Organized approach to record keeping
Customer Service & Communication
- Warm, professional attitude with all patients
- Exceptional communication and interpersonal skills
- Creating positive first impressions
- Friendly and motivated team player
- Patient confidentiality and HIPAA compliance
Professional Experience
Fountain Green, UT
- Managed complex scheduling for family of seven, coordinating multiple medical and dental appointments
- Developed exceptional multitasking abilities handling numerous priorities simultaneously
- Maintained detailed household records demonstrating strong organizational skills
- Built lasting relationships through extensive community involvement and volunteer leadership
- Kept current with technology and office management best practices through continuous self-learning
The Orthopedic Specialty Hospital (T.O.S.H.) | Salt Lake City, UT
- Greeted and checked in patients with warm, professional attitude in high-volume medical practice
- Efficiently scheduled appointments and managed multiple physician calendars
- Verified insurance coverage and collected patient payments accurately
- Processed patient paperwork and maintained accurate medical records
- Answered multi-line phones professionally while managing front desk responsibilities
- Created positive first impressions that contributed to excellent patient satisfaction
IHC Health Plans (now Select Health) | Murray, UT
- Served as first point of contact for health insurance company, managing high-volume incoming calls
- Transferred calls efficiently to appropriate departments and team members
- Distributed mail and correspondence to various teams throughout the office
- Provided administrative support to multiple departments, fostering cross-team collaboration
- Maintained professional and welcoming environment for visitors and staff
Macy's | Murray, UT
- Provided excellent customer service in high-volume retail environment
- Processed sales transactions and handled cash register operations
- Performed gift wrapping services, ensuring quality presentation and customer satisfaction
- Maintained merchandise displays and inventory organization
- Assisted customers with product selection and inquiries
Things Remembered | Murray, UT
- Delivered personalized customer service for gift and engraving specialty store
- Managed custom orders and ensured accurate fulfillment
- Handled point-of-sale transactions and maintained accurate cash drawer
- Built rapport with customers to understand needs and provide recommendations
Education
Snow College
Medical Office Management (includes dental office procedures) | Ephraim, UT | 1998-1999
Murray High School
High School Diploma | Murray, UT | 1998
Additional Information
- Computer proficient with scheduling software and Microsoft Office Suite
- Previous dental/medical office experience at T.O.S.H. and IHC Health Plans
- HIPAA compliant with proven ability to maintain patient confidentiality
- Available for both part-time and full-time positions
- 20-minute commute from Fountain Green to Nephi
- References available upon request