Professional Summary
Experienced medical receptionist with a proven track record in healthcare administration, patient coordination, and front desk operations. Seeking to return to the healthcare field as a Patient Care Coordinator, bringing strong organizational skills, compassionate patient care, and proficiency in managing multiple priorities in fast-paced medical environments.
Relevant Skills
Medical Office Operations
- Patient scheduling and appointment coordination
- Insurance verification and payment processing
- Medical terminology and healthcare procedures
- Multi-line phone systems and call management
- Electronic health records (EHR) systems
Administrative & Organizational
- Calendar management and scheduling optimization
- Data entry and record maintenance
- Mail distribution and office coordination
- Team collaboration and communication
- Problem-solving and conflict resolution
Interpersonal & Communication
- Exceptional customer service and patient relations
- Clear verbal and written communication
- Creating welcoming, professional environments
- Managing sensitive information with confidentiality
- Adaptability and quick learning
Professional Experience
Fountain Green, UT
- Managed comprehensive household operations for family of seven, demonstrating exceptional organizational and multitasking abilities
- Coordinated complex schedules including medical appointments, school activities, and extracurricular commitments for five children
- Maintained detailed records and budgets, ensuring efficient resource management
- Developed strong crisis management and problem-solving skills in high-pressure situations
- Volunteered extensively in community and church leadership roles, including service in multiple presidencies (Relief Society President, Primary, and Young Women organizations)
The Orthopedic Specialty Hospital (T.O.S.H.) | Salt Lake City, UT
- Greeted and checked in patients for orthopedic specialty services in busy medical practice
- Scheduled patient appointments and managed physician calendars to optimize patient flow
- Processed patient payments, insurance information, and billing inquiries
- Maintained patient records and ensured accurate documentation in medical files
- Coordinated with medical staff, physical therapists, and other departments to ensure seamless patient care
- Answered multi-line phone system, directing calls and addressing patient concerns professionally
IHC Health Plans (now Select Health) | Murray, UT
- Served as first point of contact for health insurance company, managing high-volume incoming calls
- Transferred calls efficiently to appropriate departments and team members
- Distributed mail and correspondence to various teams throughout the office
- Provided administrative support to multiple departments, fostering cross-team collaboration
- Maintained professional and welcoming environment for visitors and staff
Macy's | Murray, UT
- Provided excellent customer service in high-volume retail environment
- Processed sales transactions and handled cash register operations
- Performed gift wrapping services, ensuring quality presentation and customer satisfaction
- Maintained merchandise displays and inventory organization
- Assisted customers with product selection and inquiries
Things Remembered | Murray, UT
- Delivered personalized customer service for gift and engraving specialty store
- Managed custom orders and ensured accurate fulfillment
- Handled point-of-sale transactions and maintained accurate cash drawer
- Built rapport with customers to understand needs and provide recommendations
Education
Snow College
Medical Office Management | Ephraim, UT | 1998-1999
Murray High School
High School Diploma | Murray, UT | 1998
Additional Information
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with healthcare systems and patient privacy regulations (HIPAA)
- Strong work ethic with reliability and punctuality
- References available upon request